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Frequently asked questions

All answers to frequently asked questions

EARNING

Earning involves locking up a certain amount of cryptocurrency to earn interest.
This system operates similarly to a savings account but offers more attractive returns.
The crypto assets offered in Earning use the following validation mechanisms: Staking, Masternodes, or via DeFi protocols.
The interest rates expressed as a percentage correspond to the annual interest rate.
It is important to note that interest rates may vary over time depending on the state of the Blockchain network.

As soon as you put assets into earnings, they are put into Earning on the same day.
You will start receiving your first earnings the next day.

Earnings are credited to your wallets daily if you choose a Flexible term or at the end of the lock-up period if a fixed term is chosen.

You are free to request the termination and withdrawal of your cryptocurrencies in Earning at any time, except for Earnings with lock-up periods that are automatically unlocked at term.
Once an Earning is stopped, it ends, and you will no longer be able to earn rewards.
Some Earnings have an unstaking period defined by the development teams of each project.

A 10% fee is charged on the performance of the Earnings in real-time.
This fee ensures maintenance, updates, server costs, and customer service.

MY WALLETS

The Fiat Wallet is your personal wallet for fiat currency (USD, EURO, GBP, or AED).
You can top it up to make purchases on the site via the 'Buy' or 'Deposit' button.
It also allows you to receive your referral commissions.
Fiat withdrawal requests are processed within 48/72 business hours following the request.
You must confirm your identity by completing your KYC or KYB before making any withdrawal requests.

The minimum amount for reloading the Fiat Wallet is $20.

From your Fiat Wallet, you can request a withdrawal starting at $25.
You can request a withdrawal from your Fiat Wallet in 2 ways:
- By transferring to a Kalypay account, which you can open by CLICKING HERE
- By Swift bank transfer.
Fiat withdrawal requests are processed within 48/72 business hours following the request.
You must confirm your identity by completing your KYC or KYB before making any withdrawal requests.

Crypto Wallets are your personal cryptocurrency wallets.
They allow you to store and receive your Earning gains daily.
You can then request a withdrawal of your cryptos, exchange them, or reinvest them.

From your crypto wallets, you can make withdrawals.
Withdrawal requests are processed within 48/72 business hours following the request.
You must confirm your identity by completing your KYC or KYB before making any withdrawal requests.
For crypto withdrawals, network fees are applied according to the blockchain network and the cryptocurrencies involved.

Exchange allows you to trade your cryptocurrencies or fiat currencies.
This feature is intended for users who prefer to convert their gains into another currency.
Exchange gateway fees are applied on swaps based on exchange volumes and liquidity available on trading platforms.
A 2.5% fee applies to cryptocurrencies with high trading volumes and liquidity.
A 5% fee applies to cryptocurrencies with low trading volumes and liquidity.

P&L (Profit and Loss) is a performance metric that shows the profits and losses of an account.
It allows you to understand the profits and losses relative to the ratios obtained from the decreases or increases in the value of your assets.

MY SERVICES

This section allows you to manage your active earning services.
You can boost or stop earnings and view their statuses.

You can decide to stop any of your Flexible Earnings at any time.
However, some projects have an unstaking period that can range from 2 to 27 days depending on the blockchain.
Following the stop of a Flexible Earning, you will no longer receive earnings from it, and your earning balance will be automatically transferred to the corresponding wallet once the project's blockchain has unlocked the coins according to the unstaking period.

Depending on the lock-up period you have chosen, the earning will automatically stop at the end date, and your earning balance will be automatically transferred to the corresponding wallet.
Once an earning is stopped, you will no longer receive earnings from it.

The 'Boost' option allows you to increase your interest rate by receiving your earnings in CLISHA.
Depending on your loyalty level, you can boost your earnings by an additional 0.5% to 2%.

Below you can see the different statuses of your services: Online, Offline, Stopped
*Online means the Earning is fully operational.
**Offline means the project's blockchain is being updated, is down, or is out of sync.
***Stopped means you have stopped the service or the Earning has reached its term.

FIDELITY

Depending on your loyalty level, you are entitled to the following benefits:


- Discounts on exchange fees

- Boosted earning interest rates

- Cashback on exchanges

- Discounts on exchange fees

- Discounts on withdrawal fees

- Discounts on service fees

- Number of free withdrawals per month

*To learn more about the benefits associated with your loyalty level, check the 'Loyalty' section of your dashboard.

You can join the loyalty program in 2 ways: either by subscribing to a monthly plan or by holding a certain amount of CLISHA in earning.

The loyalty levels are as follows:
Red Level: $4.99 / month or holding at least 100 CLISHA in earning.
Gold Level: $9.90 / month or holding at least 5,000 CLISHA in earning.
Black Level: $14.90 / month or holding at least 20,000 CLISHA in earning.
To learn more about the benefits associated with your loyalty level, check the 'Loyalty' section of your dashboard.